Privacy Policy

1. Introduction

VenueHorn acts as a marketplace intermediary between users and venue providers. This Policy describes the information we handle in connection with that role and the choices you have regarding your personal data.

2. Information We Collect

• Account information: name, contact details, login credentials, and profile preferences you provide.
• Usage data: search queries, saved venues, bookings, interactions with recommendations, and log data such as timestamps and feature engagement.
• Device and technical data: device identifiers, browser type, IP address, language settings, and diagnostic information.
• Communications: messages you send us (including support requests), and responses to surveys or feedback prompts.
• Payment-related information: billing details processed through our payment partners; we do not store full payment credentials on our systems.

3. How We Use Information

• Operate, maintain, and improve the Platform, including personalized recommendations and search results.
• Process bookings, payments, and other transactions you initiate with venue providers.
• Communicate with you about your account, updates, security alerts, and support requests.
• Conduct analytics to understand performance, troubleshoot issues, and develop new features.
• Protect the Platform, prevent fraud or misuse, and enforce our policies.
• Send marketing or promotional messages where permitted; you may opt out of such communications at any time.

4. Sharing of Information

• Venue providers: to facilitate inquiries, proposals, bookings, and related support you request.
• Service providers: vendors that assist with hosting, analytics, customer support, communications, and payment processing.
• Legal and compliance: to comply with applicable law, enforce our Terms, or protect the rights, safety, and property of VenueHorn, users, or others.
• Business transfers: in connection with a merger, acquisition, financing, or sale of all or a portion of our business.

5. Cookies & Tracking

We use cookies and similar technologies to keep you signed in, remember preferences, measure engagement, and improve recommendations. You can adjust cookie settings in your browser; disabling cookies may affect Platform functionality.

6. Data Retention

We retain information for as long as needed to provide the Platform, fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, we delete or de-identify it.

7. Data Security

We implement administrative, technical, and physical safeguards designed to protect information. No system can be guaranteed fully secure, and you share information at your own risk while we work to safeguard it.

8. Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict certain personal data, receive a copy in portable format, or object to specific processing (including direct marketing). You can exercise these rights or update preferences by contacting support@venuehorn.com.

9. Children's Privacy

The Platform is not intended for children under 13, and we do not knowingly collect personal information from them. If we become aware of such data, we will remove it and take appropriate steps to close the related account.

10. International Users

Information may be transferred to and processed in countries outside your own, which may have different data protection laws. We take steps to protect data in accordance with this Policy wherever it is handled.

11. Changes to This Policy

We may update this Privacy Policy to reflect operational, legal, or regulatory changes. If updates are material, we will provide reasonable notice through the Platform or other appropriate means. Continued use after changes become effective signifies acceptance of the updated Policy.

12. Contact Information

For privacy questions or requests, contact us at support@venuehorn.com.